Frequently Asked Questions
Everything you need to know about our jewelry and accessories.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days. International orders may take 2-4 weeks depending on the destination and customs processing.
What materials are your pins and jewelry made of?
Our pins are made from high-quality hard enamel and jewelry-grade metals. All our earrings are nickel-free and lead-free to ensure they are safe for sensitive skin.
Do you offer returns or exchanges?
Yes, we accept returns and exchanges on most items within 30 days of delivery, provided they are in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
How can I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer bulk discounts for organizations or fundraisers?
We love supporting causes! We offer tiered pricing for bulk orders over 50 units. Please contact our support team with your organization details for a custom quote.
What should I do if my item arrives damaged?
We take great care in packaging, but accidents happen. If your item arrives damaged, please email us a photo of the product within 48 hours of delivery, and we will send a replacement immediately.